Frequently Asked Questions
Everything you need to know about your equestrian and fashion orders.
How long will it take for my order to ship?
Most in-stock items ship within 24 to 48 hours. Delivery times vary based on your location and the shipping method selected at checkout.
What is your return policy for apparel and boots?
We offer a 30-day return policy for most items. Products must be in new, unwashed, and unworn condition with all original tags and packaging attached.
How do I determine the correct size for riding boots?
We provide detailed size charts on every product page. We recommend measuring your calf width and height while wearing your typical riding breeches for the most accurate fit.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal and specialized financing options like Affirm.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.